Practicing Self-Awareness (App Lab)

In this ‘Practicing Self-Awareness’ learning module, learners take on the role of an account manager who recently had to let an important client know that the team will not be able to meet an agreed upon campaign deadline. After previously being verbally attacked by their boss in an initial exchange about the missed deadline, the learner must effectively identify and manage their emotions in a follow up meeting with the project manager to establish what went wrong. Powered by Talespin's CoPilot soft skills training platform, learners engage in roleplay with emotionally realistic virtual human characters where they can experience high levels of engagement, increased knowledge retention, and greater confidence in their abilities to apply the subject matter learned.